Frequently asked questions
How do I receive my files?
As soon as your payment is confirmed, you will receive an email with a secure download link. Your files are also available any time from your account page.
Can I edit the templates myself?
Yes — each product page explains exactly which parts you can personalise and includes simple step-by-step instructions.
What if I need help?
We are always happy to help. Send us a message via the contact page and we will reply as quickly as we can.
Can I get a refund?
Because our products are digital downloads, we cannot offer refunds once files have been downloaded. Please see our terms and conditions for full details.